What We Do
Virtuser is unique in its service offering as a trusted advisor, problem solver and service provider to the industry for over 20 years
Roaming Consultancy, Outsourcing and Solutions for MNOs, MVNOs / IoT / Private LTE
Since roaming was invented 4 decades ago it has changed massively. Back then it was envisaged that each operator would speak to each and every other operator around the globe and have the same bargaining power but that was once upon a time... In reality it's a bit like expecting bartering and local trading to still be a part of globalisation: The reality is that the big groups have the most bargaining power and have the best rates, while even the 1st, 2nd, operator even most countries can be left without key destinations or not the operators they need for full coverage in key countries. Fast forward to post covid pandemic 2022 and 2023 and the world is an even smaller place. Dual SIM and Three SIM phones in today's world even the biggest operators now have to face the fact that their customers have a local SIM or travel SIM for roaming. We help MNOs, MVNOs, IoT players, Private 5G and brands and service providers fill this gap with Travel SIMs and Travel eSIMs, Local SIMs and local eSIMs in key destinations, as well as the mobile apps, IPX and other tools to make these work seamlessly for customers; gaining loyalty, growing ARPU and helping win the battle for these second and third SIM and eSIM slots on all modern smartphones now for 5 generations of smartphones!
Mobile Virtual Network Operator (MVNO) MNO, IoT, Private 5G and AI Consultancy
Some parts of Mobile technology are hard work; let's face it. More companies don't do it mainly because of this: the steep learning curve in MVNOs and MNOs mean even the MNOs themselves do not or cannot do certain things, follow key trends as they either cannot find the people, or cannot find the people locally, or often because they cannot afford or justify a full-time team to do both the very specific tasks and the sub tasks, or have someone manage the tasks. This is where consultancy works at its best: Global experience at the cutting edge and highest levels, learning and sharing where the real synergies are with AI, IoT, Private 5G, etc. and avoiding the noise and hype. This real experience can be shared across your business or with an existing team or department. Virtuser has run mobile application (mobile app) services, various roles within wholesale, roaming, innovation, IoT, Artificial Intelligence, tracking, messaging, data, Private LTE and 5G for for handset manufacturers, MNOs, MVNOs and companies getting into mobile or just wanting to leverage mobile for their manufacturing, shipping or other business for decades.
Turnkey MVNO & Private 5G, IoT SA or NSA with AI, Machine Learning, fully Cloud and even fully Renewable Energy Platforms
We delivered the world's first fully cloud based MVNE, MVNA and MVNO platforms on three continents. We still provide the only FULLLY Cloud MVNE, MVNO and/or MVNx platform and we now sell it as a turnkey solution: 5G, 4G, LTE, IMS, VoLTE capable next gen HSS, eSIM from ground up with SMDP+ and/or SM-SR+ and even with integrated turn key IoT, e-Commerce, secure messaging and mobile payment systems built in. Yes we have added AI, Machine Learning and even made the platforms light enough to be Solar and or Renewable Energy powered. How? Honestly, most of it comes from the efficiencies of a) being really fully cloud and not just saying it! And b) by leveraging Open Source, Open Ran and Artificial Intelligence really, rather than just talking about it. Fully cloud Mobile, whether its MNO, MVNO, Private 5G, SA or NSA means a bare metal install on generic hardware, remotely, anywhere in the world and everything on one VM cluster: everything! Why is this important? Scalability and flexibility. This means we are now able to offer 100% Renewable energy Mobile Core Systems in many parts of the world. We can also separate out personal data holding services to localised 100% renewable servers. see our video here and/or speak to us to know more. We can also put AI where it needs to be, not where we have the processing power.
eSIM, Mobile Device Management, Call Recording, etc Consultancy and Service Management
If your business wants to be able to manage mobile usage on the move, from services that can be used, apps that can be installed, custom APNs to complete mobile roaming and mifid II or other voice call recording, we have global solutions for small businesses to major multinationals on Android and iPhone iOS MDM solutions, including integration with eSIM rollout, OTA APN Configuration of your custom APN and supply of a virtual P-GW / GGSN and management for voucher-less eSIM and remote eSIM deployment and SMDP+. We can even report on the usage and of course push the apps they require by default. We can also combine this with GPS and Cell / LBS based tracking both via the phone and with a tracker in vehicle for more precise last mile delivery, taxi driver + car location, fleet management, etc.
Trackergy by Virtuser: Turnkey IoT Solutions with AI, Machine Leaning, EV & ebike Optimisation
IoT is Complicated, tracking has not evolved, AI and machine learning are the keys to this evolving but how do you do that if your systems cannot be in the cloud, pushing key services to the edge or even just using AI, let alone leveraging Artificial Intelligence! To do this you need to understand devices as well as the connectivity, the hardware and software powers and their limits and place real, scalable solutions where they need to be in the network and/or device. If not even a great working solution quickly becomes a nightmare to scale, manage and migrate. This is what we had to do with Trackergy: take control of the tracking software, adapt it to everything from cloud to edge embedded devices, layer the AI on top and adapt the mobile provision of SIMs and eSIMs to scale with the solution. There are many players who claim they can deliver end-to-end scalable solutions, but you later find out they cannot and then you have integrators, middleware, projects, programmes, etc. and no solution. Or a solution that then requires the nightmare again to adapt to another customer, add a parameter for EV tracking, pay per use insurance, etc that just cannot be done... we know, we have been called to fix this and more.. Virtuser has partners it has worked with often for decades now, since wavecom modems used SMS for IoT, or m2m as it was called back then... we know how to integrate flexible solutions with the right partners; fast and scalable; and 100% renewable
Mobile Apps and App store Procurement, Design, Consultancy
Making an app is simple-ish, however making an app or app service that achieves the goal, is actually usable and used, tracking and growing usage as well as reporting and growing the service are different matters altogether and Virtuser has helped Mobile network operators, handset manufacturers and brands navigate this minefield to success. We have worked with MNOs, MVNOs, brands, handset manufacturers, event organisers and weather providers to design apps that are usable, sticky and engaging. From creating the first 3 day weather widget window for Accuweather and a major handset provider and MNO, to custom apps for music festivals, to mobile device management or just better GPS tracking with outputs and overlays for key EV, Temperature, movement, security, etc.
Online Remote MVNO Workshops
The best way to move an MVNO concept to a measurable, documented process that can be measured for approval with our own in-house gated process that lets you go from concept, to straw man, to go, no-go decision in a simple series of online remote sessions. We used to do this usually in person in London, but we now do them online and to be honest, they just get better, especially if we arrange a team building event around the workshops, like coffee, wine, food, making an IoT device... These can even be ordered on our shop
MVNO, MVNA, MVNE, MVNx Consultancy
Virtuser's team has worked on the first, the latest, the biggest and the most innovative MVNOs and MVNE platforms in the world, written the first best-selling industry report, which became a Pyramid Research best-seller overall in its first year despite the niche nature of the subject back then. We have chaired, presented and exhibited at all the major conferences, since the first one in 2001. We have built the first and still only fully cloud MVNE, MVNA and full MVNO solutions in the world. In addition, every MVNO we have every launched is still in business.
OTA APN, SIM OTA and eSIM SaaS Service provision
Virtuser built the world's first app distribution service for Nokia, before the iPhone and App store existed, we allowed customers to text the app they wanted, read the device and the network, and sent the right app for the right device and the data settings. Since then we did the first cloud based OAT APN service for third party settings in 2009. The settings were so bad we created our own by 2011, we have now added SIM OTA, eSIM OTA and device management. You are welcome.
The Team
Meet Our Experts
Iain Cheyne
Consultant - Business Process, Business Analysis, User Journey, Processes
Karl Booth
Consultant - Commercial, Procurement, MNO Negotiations
Keith Milner
Consultant - Solution Architecture, Technical Procurement
